Frequently Asked Questions

PRODUCT QUALITY

Due to the manufacturing process of our sculptures, there is a subtle difference in every one of them. All mold lines are sanded off but are visibly present and resin color slightly vary for each piece. Minor cleanup may be required. This is perfectly normal and intended. The sculptures are cast in a neutral grey resin to best showcase form and detail. Resin sculptures come with an exclusive signed artist proof, unique to each design unless specified otherwise. Assembly is required for some kits.

Art prints are printed on high quality archival paper and each print is shipped sealed in plastic sleeve with backing board. There is a minimum half inch white border around each artwork. The title of the artwork along with the artist's signature are found on this border. Each print is 11" x 14", including the half inch border.

ORDERING & PAYMENT

Each customer is limited to 2 orders for each item. Any order with more than 5 of one item will not allow the cart to check out. All customers are required to sign up for an account during the check out process. This lets us access your order easily and update you quickly should the need arise.  

We accept Visa, MasterCard, American Express and Paypal for payment. Shipping charges and CA sales taxe are calculated at the final check out page. Upon successful check out, your order will be processed and you will receive an email notification.

SHIPPING & DELIVERY

All domestic orders are shipped with USPS Priority mail. International orders are shipped USPS Priority or USPS First Class mail as determined by the customer. We highly recommend choosing Priority Mail for international orders. Insurance is added for all orders over $50 USD. This charge is included in the shipping costs.

Orders are shipped in 3 to 4 business days from our office in Irvine, California. For domestic orders, please allow 2 to 5 business days for delivery.  International orders can take up to 10 to 15 business days. USPS Priority Mail provides limited tracking for international deliveries; First Class Mail does not provide tracking. To get your tracking number, please contact us. 

If your item is damaged, please inform us immediately. Send us pictures of any damage done to the package and item. We will do our best to resolve the matter in a timely manner. In certain cases, the damage can be caused during transit and a claim will be filed to USPS in your name.

WHOLESALE ORDERS

We fulfill wholesale orders too. Please contact us for further information regarding wholesale pricing.

MEMBER REWARDS

How do I join Member Rewards?

Customers with store accounts are automatically enrolled. If you don't have one, create a store account to join today.

How do I earn points?

Make a purchase on the store and earn 1 point per dollar spent. You can also create a store account to get a 25 point bonus. Refer a friend to get 80 points.

How do I check my balance and redeem rewards?

Log in to your store account and go to the Redeem Rewards Page which can be accessed through the Rewards Widget located at the bottom of the store.

How do I use my rewards?

Rewards are issued as coupon codes that can be applied on the payment page during checkout (only one coupon code per order).